Terms of service

Warranty policy

Quality guarantee:

• We are committed to offering the highest quality products. All our products undergo rigorous quality controls at every stage of production to ensure their durability and reliability.

Manufacturing warranty:

• We guarantee that our products are free from manufacturing defects. In the unlikely event that you find a manufacturing defect in your product, we commit to replacing or repairing it free of charge.

Warranty period:

• Our warranty covers products for a period of 15 calendar days from the original purchase date. The exact warranty period may vary depending on the type of product and will be specified on the product label or attached documentation.

Warranty exclusions:

• The warranty does not cover damage caused by misuse, abuse, negligence, accidents, or normal wear and tear.
• The warranty does not cover damage caused by improper washing, unauthorized dry cleaning, or failure to follow provided care instructions.

Warranty claim procedure:

• To file a warranty claim, please contact us through our customer service at info@vorndesign.com and provide the order information and a detailed description of the issue.
• If necessary, we may ask you to send us photos of the product and the defect to assess the claim.
• Once we have verified the defect and confirmed that it is covered by the warranty, we will proceed to replace or repair the product according to our warranty policies.

Limitation of liability:

• Our liability under this warranty is strictly limited to the replacement or repair of the defective product as specified above. We are not responsible for any incidental, consequential, or special damages.

Other terms and conditions:

• This warranty is valid only for the original purchaser and is not transferable.
• We reserve the right to modify or cancel this warranty at any time, subject to applicable laws and regulations.