The delivery time varies depending on your location and the selected shipping method. Generally, orders are delivered within 3-4 business days. You can check the status of your order using the provided tracking number.

Yes, we offer international shipping to most countries. Delivery times and shipping costs may vary depending on the recipient's location and local customs regulations.

We have a 15-day return and exchange policy from the date of receipt of the order. Products must be in their original condition with intact tags. For more details, please refer to our returns and exchanges policy page.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on our website or the carrier's website.

Yes, we offer secure payment options through reliable payment methods such as Mercado Pago, credit cards, PayPal, etc. Your payment information is encrypted and processed securely to protect your privacy.

 You can contact our customer service team via info@vorndesign.com or our Instagram. We are here to help with any questions or concerns you may have.

We apologize for any inconvenience. Please contact our customer service team as soon as possible and provide details about the issue. We will be happy to help resolve it as quickly as possible.

We currently operate exclusively online and do not have physical stores. However, we provide detailed images and accurate descriptions of our products on our website to help you make an informed purchase decision.

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If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed and shipped, it may not be possible to cancel it.

Read Care Instructions: Before washing any knitwear, be sure to read and follow the care instructions on the garment's label. These instructions provide specific guidelines on how to wash, dry, and iron the garment safely.

Hand Washing or Machine Washing: Knitwear can be hand washed or machine washed, depending on preference and care instructions. If you choose machine washing, use a gentle cycle and cold water to avoid damaging the fibers.

Use Mild Detergent: Use a mild detergent specifically for delicate garments when washing knitwear. Avoid using harsh detergents that can damage the fibers and cause discoloration.

Wash in Cold Water: To prevent shrinkage and deformation, wash knitwear in cold or room temperature water. Avoid hot water as it can cause the garment to lose its shape and elasticity.

Avoid Excess Friction: When hand washing, avoid rubbing or wringing the knitwear, as this can cause deformation and damage to the fibers. Instead, gently immerse the garment in water and carefully squeeze out the excess water.

Air Drying: After washing, dry knitwear by laying it flat on a surface to air dry. Avoid hanging as this can cause stretching and deformation. You can also use a towel to absorb excess water before letting it dry.

Proper Storage: Store knitwear in a cool, dry place, preferably folded rather than hung, to maintain its shape and avoid stretching.

Reshaping Knitwear in the Dryer If a knitwear item has stretched, a useful trick is to put it in the dryer for a few minutes. The heat and movement in the dryer can help slightly shrink the fibers and restore the garment's original shape. However, it's important to do this carefully and follow these recommendations:

Short Time: Do not expose the garment to the dryer for too long, as this can cause more harm than good. A few minutes on a gentle cycle is enough to help slightly shrink the fibers.

Low Temperature: Use a low temperature setting on the dryer to avoid damaging the fibers of the garment. Excessive heat can cause deformation or excessive shrinkage, so make sure to select a gentle setting.

Supervision: Stay near the dryer while the garment is in its cycle so you can quickly remove it once the desired result is achieved. Do not leave the garment in the dryer unattended, as incorrect time and temperature settings can cause irreparable damage.

Size Check: After a few minutes in the dryer, take out the garment and try it on to check if it has returned to its original size. If you are still not satisfied with the fit, you can repeat the process for a few more minutes, but be careful not to overheat the garment.Remember, this method works best on knitwear containing natural fibers such as cotton or wool. If the garment is made of synthetic materials, it may not respond in the same way to the dryer's heat. It is always recommended to test this method on a small, inconspicuous area of the garment before proceeding with the full treatment.

Read the Care Instructions: Before washing any knitwear garment, be sure to read and follow the care instructions found on the garment's label. These instructions provide specific guidelines on how to safely wash, dry, and iron the garment.

Hand Wash or Machine Wash: Knitwear garments can be washed by hand or in the washing machine, depending on your preference and the care instructions. If choosing to machine wash, use a gentle cycle and cold water to prevent damage to the fibers.

Use Mild Detergent: Use a mild detergent specifically designed for delicate garments when washing knitwear. Avoid using harsh detergents that can damage the fibers and cause discoloration.

Cold Water Wash: To prevent shrinkage and deformation, wash knitwear garments in cold water or at room temperature.Avoid hot water, as it can cause the garment to lose its shape and elasticity.

Avoid Excessive Rubbing: When hand washing, avoid rubbing or wringing the knitwear garment, as this can cause stretching and damage to the fibers. Instead, gently submerge the garment in the water and squeeze out excess water carefully.

Air Drying: After washing, dry knitwear garments by laying them flat on a surface to air dry. Avoid hanging them, as this can cause stretching and deformation. You can also use a towel to absorb excess water before laying them out to dry.

Proper Storage: Store knitwear garments in a cool, dry place, preferably folded rather than hung, to maintain their shape and prevent stretching.

Shrinking Knitwear: If a knitwear garment has stretched slightly, a helpful trick is to put it in the dryer for a few minutes. The heat and movement in the dryer can help to slightly shrink the fibers and restore the garment's original shape. However, it is important to do this cautiously and follow these guidelines:

Short Time: Do not expose the garment to the dryer for an extended period, as this can cause more harm than good. A few minutes on a gentle cycle should be sufficient to help slightly shrink the fibers.

Low Heat: Use a low heat setting on the dryer to avoid damaging the garment's fibers. Excessive heat can cause deformation or excessive shrinkage, so be sure to select a gentle setting.

Supervision: Stay near the dryer while the garment is in its cycle so that you can remove it promptly once you have achieved the desired result. Do not leave the garment in the dryer unattended, as incorrect time and temperature can cause irreparable damage.

Size Check: After a few minutes in the dryer, remove the garment and try it on to check if it has returned to its original size. If you are still not satisfied with the fit, you can repeat the process for a few additional minutes, but be careful not to overheat the garment.

Remember that this method may work best for knitwear garments that contain natural fibers such as cotton or wool. If the garment is made from synthetic materials, it may not respond the same way to the heat of the dryer. It is always advisable to test this method on a small, inconspicuous area of the garment before proceeding with the full treatment.